Privacy Policy

This Privacy Policy explains how Aloravie (“Aloravie”, “we”, “us”) collects, uses, and protects your personal information when you shop with us at this website. By using the site you agree to this policy.

Information we collect

• Account & contact details — your name, email, phone number, and password (stored only as a secure hash).
• Order & delivery details — shipping and billing addresses, items ordered, and order history.
• Payment information — processed by our payment partner, Razorpay. We do not receive or store your full card, UPI, or bank details.
• Support & returns — messages, voice notes, and photos you send us for support or return requests.
• Usage data — basic technical information your browser sends (e.g. device and pages viewed) to keep the site working and secure.

How we use your information

• To process and deliver your orders, and issue invoices.
• To handle returns, refunds, and customer support.
• To send you order and delivery updates.
• To prevent fraud and keep your account secure.
• To comply with tax and legal obligations.

Sharing your information

We share data only with the partners needed to run the store: our payment gateway (Razorpay), courier and logistics providers (to deliver your order), and communication providers (to send order updates). We do not sell your personal information. We may disclose information where required by law.

Data retention & security

We keep your information for as long as your account is active or as needed to provide services and meet legal and tax requirements. We use industry-standard measures — including encrypted connections and hashed passwords — to protect your data, though no method of transmission is perfectly secure.

Your rights

You may request access to, correction of, or deletion of your personal information, and you may unsubscribe from marketing messages at any time. To make a request, contact us at care@aloravie.in.

Cookies

We use only the storage necessary for the site to function (for example, to keep you signed in and remember your cart). We do not use non-essential advertising cookies without your consent.

Contact

Questions about this policy? Email care@aloravie.in. Aloravie, Bengaluru, Karnataka, India.